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MFI BACK END OPERATIONS Documents Scanning Loan Application form scanning KYCs scanning Loan agreements scanning Joint Liability Group form scanning Photo (Group) scanning Demand Promissory Note scanning LOAN APPLICATION FORM DATA ENTRY Stages in Data Entry Tagging & Numbering Data Entry Requirements for Data Entry Borrower KYC Address Proof KYC Guarantor KYC LA Form Data Entry done as per scanned LA form through online portal Member, Guarantor name & KYC number etc, need to be as per KYC If name is not clear correct by checking EPIC (Elector’s Photo Identity Card) portal Verifying borrower age, loan amount, group size & center proposal form as per LA form for each group QUERY RESOLVING WITH REGIONAL OFFICES Resolving queries coordinating with regional branch in case of supported documents not available Q.C. LEVEL 1st Level Q.C. - Data Validation/DE Checker: Check 100% for the key fields for Member name, KYC ID number, and ad dress proof as per KYC documents Guarantor name & KYC ID number as per KYC document 2nd Level Q.C: Doing 2nd level Quality check for about 10% of the data GROUP PHOTO VALIDATION PROCESS Data shared by the client need to check in eFIMO server Check for Groups Photo matching with the group size for various regions Preparing summary for photo matching CIBIL VALIDATION Finding the CIBIL Score with the use of borrower name, address, phone number and KYC ID Conduct risk analysis and determine the possibilities of debts and insolvencies Analyze the ability of the applicant to take a loan and make timely repayments, determine the applicant’s payment record and existing loan accounts as per the output from CIBIL score PRE SANCTION DOCUMENTATION PROCESS (PSD) Complete analysis of all legal documents provided by customers Checking customer photo with signature and branch round seal on all documents Checking for Branch Official seal & KYC document type seal on documents Determine the applicant’s payment record and existing loan accounts Draft report and present the conclusion about the credit worthiness of the applicant Preparation of daily transaction reports (MIS) CREDIT BUREAU VIOLATION PROCESS (HIGH MARK REPORT) High mark report verification done by using credit assist tool provided by Client. Verification of the High Mark reports for Credit Bureau violation cases with other MFI’s Sharing status tracker daily with client team Generating XML reports TELE CALLING & BUSINESS DEVELOPMENT PROCESS Welcome calls (Calling to the new customers and explaining about the product) Reminder calls ( reminding of the loan payment before the due date to the customer) Bounce calls ( constantly reminding the default customers on loan payments) Grievance calls (attend to the customer call on any grievances about the product) Cross cell ( Calling the applicant who is buying the product through the loan & enquiring the details of buying) Receipt book auditing, Receipts & payments (before Disbursement process Entering Bank details, Customer Occupation) Welcome letter ( Preparing & sending the introductory letter to the sanctioned applicants) Post Sanction Process Ensuring the terms and conditions are fulfilled before disbursement from the borrower Scrutiny of periodical statements submitted by the borrower Acknowledge debt/balance conformation Docketing and storing files Borrower NPS (NATIONAL PENSION SCHEME ) ENROLMENT PROCESS — SOUTH Checking customer enrolment (Checking customer KYC & Nominee KYC, writing NLC Code & NLA Code, Stamping the seal on the applications, arranging the documents as per region, segregating the PRAN cards) Data entry of NPS disbursement cases. Monitoring submission of forms to the NSDL (National Securities Depository Limited). SHORT BRIEF ON MFI PROCESS WE ARE SPECIALIZED IN Complete end to end Back end loan process. Study the financial documents of the applicant and comprehend the financial condition Review the loan file, check all the documents of the loan applicant, in case of queries coordinate with the respective regional branches for the required documents Verify and validate pre/post disbursement document and data entered as per loan document by the team Conduct risk analysis and determine the possibilities of debts and insolvencies Analyze the ability of the applicant to take a loan and make timely repayments, determine the applicant’s payment record and existing loan accounts as per the output from CIBIL score Supporting the audit and business development team through tele-calling in various stages.
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